Terms of Use

About these Terms of Use  

By accessing and consulting this Web site, the user automatically accepts the Terms of Use as well as our “Privacy Policy”. Please read these documents carefully. Access and use of the Web site are dependent upon respecting these Terms of Use and the Privacy Policy.   

About Us  

The Web site https://www.robertspaintcare.com is the property of: Service-Spray Inc.

• Web site design by: Graphical 

• Person in charge of publication (editor): Service-Spray Inc.

Web Site Management  

At any time the editor may, for the proper management of the Web site,  

• Suspend, interrupt or limit access to part or all of the Web site, reserve access to the Web site or to certain parts of the Web site, to a determined category of Internet users;  

• Delete any information that may disrupt it normal operation or contravene national or international law, or the rules of netiquette. 

Copyright  

All of this Web site’s texts, logos, designs, graphics, images, sounds, information, documents and others, as well as the selection, arrangement and posting of the preceding remain the exclusive property of Service-Spray Inc. and are protected by the Copyright Act. 

It is strictly prohibited to reproduce, rebroadcast, transmit or use these elements in any manner whatsoever without receiving prior written consent from our company. However, you may download or print a single copy for your personal use, for non-commercial purposes.  

Personal Information  

Protecting your personal information is important to us. We invite you to take a moment to find out what our Privacy Policy is all about.  

Limitation of Liability  

Information Accuracy  

In order to ensure exceptional and reliable service, we regularly update the products and/or services offered by our company. The contents of this Web site are offered in good faith, without any guarantee as to their accuracy, completeness or currency, nor any guarantee that the Web site does not impinge on the rights of a third party.  

We do not guarantee the provided information’s accuracy or completeness, notably the prices, images of products, specifications, availability and descriptions of the products or services. We reserve the right to modify or update the information and to correct any error, imprecision or omission at any time and without any prior notice to you.  

We accept no liability whatsoever with regard to your use of the Web site’s content. The use of this Web site is at your own risk. While many precautions are implemented to prevent the presence of computer viruses or other malware, we cannot guarantee this Web site is free of such and accept no liability whatever in this respect.  

All information exchanged on this Web site transits through public telecommunications networks. We cannot guarantee continuous and faultless operation of this Web site and are not liable in this respect in any manner whatsoever. 

Hypertext Links  

The Web site contains hypertext links that lead to other Web sites. The owner of the Web site does not have the means to verify the evolution of external sites’ content and cannot therefore be held liable for the content of said hypertext links nor for the practices of these third-party Web sites, notably with respect to the protection of personal information. The inclusion of hypertext links on its own Web site shall in no circumstance whatsoever constitute any form of adhesion to the content on these sites.  

Purchases and Requests for Services  

If you wish to purchase a product or a service offered by our company, you may need to provide us with important information in order to complete your purchase. This includes details such as your name, address, credit card number and other necessary information as it relates to the products or services requested.  

You must confirm that: (i) you are authorized to use the credit card or the method of payment you have chosen for your purchase; and (ii) all the information you provide to us is true, accurate and complete.  

When you share this information with us, you accept that we may share them with other businesses if this is required in order for us to provide the service.  

It is important for you to know that we have the right to refuse or cancel your order or request for service for several reasons. For example, if the product you wish to purchase is no longer available, if there has been a pricing or description error of the product, or an error with your order, if providing the service is impossible or for any other reason.

General conditions of sale

Order Acceptance

The receipt by e-mail of an order confirmation does not constitute acceptance by Service-Spray Inc. of such an order or the confirmation of an offer to sell. Service-Spray Inc. reserves the right, without any prior notification, to refuse service to any customer and/or limit the order quantity of any item ordered. Verification of personal or credit card information may be required at any time prior to the acceptance of any order.

Price

The price payable for each product that you order is as set out with regard to each product offered on the Site.

Transportation and delivery charges, as well as applicable sales taxes, are not included.

Service-Spray Inc. reserves the right to modify the prices of products offered on the Site at any time, without prior notice.

All prices are in Canadian dollars.

Return Policy

The orders being processed very quickly, they cannot be cancelled once they are placed.

Because touch-up paint is custom-made for your car, it cannot be returned unless color does not match due to an error on Service-Spray Inc.’s part. Service-Spray Inc. takes every precaution to prepare the paint according to the color code ordered by the customer and the formulas provided by paint manufacturers. These formulas are matched from the original factory paint supplied by car manufacturers. Service-Spray Inc. declines any responsibility as for possible differences in color, tint, gloss, or finish that may occur.
Variances could occur for different reasons including, but not limited to, the following: the vehicle has been repainted, the original color changed due to bad weather and/or sun exposure, information sticker has wrong color code or the customer just simply ordered the wrong color code.

For any other products, no return or exchange will be accepted 30 days after the receipt of goods. To return any merchandise, you must obtain a return authorization number from Service-Spray Inc. at the following number: (450) 674-3435 or by e-mail at roberts@robertspaintcare.com. The returned products must be unopened and in original packaging. Any product that will be damaged, opened, used or incomplete will not be accepted. A copy of the original invoice must accompany the shipment.

The customer must assume expedition charges for the products returned. Every order leaving Service-Spray Inc. is carefully verified before expedition. However, if you receive a damaged package, please immediately advise the driver and contact the carrier.

After acceptance by Service-Spray Inc. as indicated in 2.2.3 and upon receipt of returned products, any sum debited from your credit card account in favour of Service-Spray Inc. with regard to these products, except delivery charges, will be credited as soon as possible, on the condition, however, that the products being returned are returned by you and received by Service-Spray Inc. in the condition stipulated in 2.2.3.

Product Availability

Service-Spray Inc. does not guarantee in any case the availability in inventory of products offered on the Site. If Service-Spray Inc. is unable to deliver one or more products that you have ordered due to insufficient inventory, you will be advised by e-mail. In such a case, you will have two options:

1. The order will remain active. In this case, Service-Spray Inc. will ship the order only when all items will be available.
2. Cancel the missing item on the order with no charge on your part.

Please note that any item unavailable after 90 days will automatically be cancelled and your account will be credited.

Service-Spray Inc. will not, under any circumstances, be responsible for any loss or harm you may suffer due to insufficient inventory.

Product delivery

Service-Spray Inc. will deliver the products ordered by you to the address you transmitted at the time of your order.

Service-Spray Inc. will prepare the order as quickly as possible after its acceptance. The cost and delay of delivery will vary depending on the weight of parcel and its destination. The delay of delivery is estimated from the moment that the order leaves Service-Spray Inc.’s premises.

You will become the owner of the products as soon as the order leaves Service-Spray Inc.’s premises. As of that moment, you will assume all risk related to the products ordered, and Service-Spray Inc. will not be liable for their loss or destruction.

For any products delivered outside of Canada, you are responsible for all customs brokerage fees, local taxes and any other costs related to importing our products in your country.

Delivery of products is subject to the rules of carriers with which Service-Spray Inc. chooses to deal with. You are subject to the rules concerning a signed acknowledgment, should that happen. If you are absent from the location where you requested delivery, you will be responsible to recover the products according to the rules of the carrier.

No deliveries will be made to a post office box.

Service-Spay Inc. must have received the full payment for the order before proceeding to the shipment.

Liability

In any case, Service-Spray Inc.’s liability will be limited to the price of the products only.

You should be aware that most products sold by Service-Spray Inc. present a certain degree of toxicity and should be used only after reading all warnings and taking necessary precautions. Service-Spray Inc. will not be responsible, in any case, for any harm or damage sustained by the users of these products.

Service-Spray Inc. declines any responsibility as to the results obtained by the use of the products ordered regardless of the method of application.

NOTHING IN THE TERMS AND CONDITIONS MUST BE INTERPRETED AS LIMITING ANY RIGHT YOU MAY HAVE AS A CONSUMER.

Modification to the Terms of Use  

These Terms of Use may be amended at any time in order to comply with the law and to reflect any change to the way we manage our Web site and the manner in which we expect users to behave on our Web site.  

We recommend our users regularly consult these Terms of Use in order to stay informed of possible updates. By continuing to use the Web site, you accept to be bound by these Terms of Use of these updates and modifications.  

Applicable Law  

These Terms of Use shall be governed, interpreted and enforced in compliance with the laws of the province of Québec (Canada). If a provision of these Terms of Use is deemed invalid or inoperable by a court of competent jurisdiction, the other provisions of said Terms of Use shall remain in force.  

Translation 

In the event of divergent meanings or interpretations between the original French version of the Terms of Use or of the Privacy Policy and a translation, the original French version shall prevail.  

Contact 

Please contact us with any questions or concerns regarding this agreement or the Web site.  

Most recent update of these Terms of Use: July 2024